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Maintenance & Support Services

We provide a network of direct and indirect support around the world. This network will ensure that you get rapid and expert assistance focussed on solutions, either from us directly or from your local contact on-site.

We do our utmost to ensure the long-term availability of your equipment and to prevent any breakdown. Together with our customers, we develop service strategies, including the following elements:

Hot-Line Support

  • Analysis
  • Coordination
  • Problem-solving instructions
  • General information

Remote Support

  • Reaction time 2 hrs
  • Remote service
  • Solutions via remote

Preventive Maintenance

  • Comprehensive service check of all product-related components
  • Inspections and replacement of parts carried out on agreement by the customer

On-site Customer Assistance

  • Service Calls – 24h / 48h
  • Problem-solving in case of an emergency
  • Cause elimination

Upon request

Training & Workshops

Upon request, we offer training and workshops as well as various other services for you. We focus our services and offer our customers a true partnership that goes beyond standard after-sales support.

Contact us at any time – we will be glad to give you personalized assistance: Telephone +41 62 767 76 76
Or please leave us a message »