To access our remote support, you will need the TeamViewer software. With TeamViewer, we can quickly and securely access your system to assist you with technical questions or issues – all without the need for an on-site visit.
Click the download button to download TeamViewer. After downloading and installing it, simply provide us with your ID and password, and we can begin remote maintenance immediately.
With the TeamViewer Pilot app, we can assist you with issues on your machine via video call, without the need for a technician on-site.
1. Download TeamViewer Pilot
Download the TeamViewer Pilot app to your smartphone. The app is available for both iOS and Android and allows easy connection to our support team.
2. Start a Video Call
Once the app is installed, you can start a video call with just a few clicks. Show us the issue directly on the machine – our support team can see the problem and provide you with specific instructions.
3. Solving Issues – Without Being On-Site
Thanks to remote access via TeamViewer, we can directly access your system and offer solutions. Whether it is technical issues, software adjustments, or troubleshooting – we will take care of it without you having to leave your workstation.